Certainly! Here’s a list of frequently asked questions about Koposoko.com:
- What is Koposoko.com?
- Koposoko.com is a lipa pole pole online platform in Kenya that offers a hire purchase system where customers can pay for products as they use them.
- How does the hire purchase system work?
- The hire purchase system allows you to book a product by making an initial MPESA deposit. You receive the product within 48 hours. Payments are made on a monthly basis, starting one month after delivery.
- What products are available for hire purchase?
- We offer a wide range of products, including electronics, appliances, furniture, and more. You can choose items for domestic or commercial use.
- How do I book a product?
- You can book a product by making an initial MPESA deposit. This secures your booking and initiates the delivery process.
- When will I receive my product?
- We guarantee product delivery within 48 hours of booking confirmation.
- What if I need to cancel my order?
- If you need to cancel your order before delivery, you’re eligible for a full refund. After delivery, refunds are available as per our refund policy.
- Can I choose multiple products?
- Yes, you can choose up to 5 items or items worth a minimum of Ksh250,000 for domestic use. For commercial use, you can select up to 20 items or items worth at least Ksh500,000.
- How do I make monthly payments?
- Monthly payments can be made between the 5th and 15th of each month. Payments are facilitated through the provided account.
- What happens if I miss a monthly payment?
- It’s important to stick to the payment schedule. Missing payments for three consecutive months can initiate the item recovery process.
- What is the role of WhatsApp in the process?
- WhatsApp is the primary channel for communication, updates, and coordination. It’s essential for a smooth and transparent process.
- Can I change the products I’ve selected?
- Once you’ve selected your items and the booking is confirmed, changes might not be possible. However, feel free to contact us for assistance.
- Is there an age requirement for using Koposoko.com?
- Yes, you must be at least 18 years old to use our services.
- Is my personal information safe?
- We prioritize the security of your personal information. For details, refer to our Privacy Policy.
- What if I have issues with the product?
- If you experience any issues with the product, please contact our customer support for assistance.
These FAQs provide answers to common questions about using Koposoko.com’s services. If you have any more queries, don’t hesitate to get in touch with us!