Privacy Policy

Effective Date: 10 – 08 – 2023

Thank you for using Koposoko.com, Kenya’s leading “lipa pole pole” online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information as you engage with our hire purchase services. By accessing or using Koposoko.com, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

When you use Koposoko.com, we collect the following information:

  • Full Names: To identify and communicate with you effectively.
  • Location: To provide localized services and delivery options.
  • Contact Number: To communicate order updates, payment confirmations, and customer support.
  • M-Pesa Number: For processing your payments through M-Pesa, a secure mobile payment platform in Kenya.
  1. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process your orders, manage deliveries, and ensure timely payment processing.
  • Communication: To provide you with order updates, customer support, and relevant information about our services.
  • Payment Processing: To securely process payments through the M-Pesa platform.
  • Service Improvement: To analyze usage patterns and enhance our services and user experience.
  • Legal Compliance: To comply with legal obligations and enforce our terms of service.
  1. How We Share Your Information

We share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist in order processing, payment processing, and delivery logistics.
  • Business Partners: In cases of collaborations or promotions, we may share limited information with trusted partners.
  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, privacy, safety, or property.
  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Your payment information is securely processed through M-Pesa’s trusted platform.

  1. Your Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain types of processing.
  • Opt out of promotional communications.
  • Withdraw your consent (if consent is the basis of processing).
  1. Children’s Privacy

Our services are intended for users who are 20 years or older. We do not knowingly collect personal information from individuals under 20. If we learn that we have inadvertently collected such information, we will promptly delete it.

  1. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes through our website or other communication channels.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].

By using Koposoko.com, you agree to the terms outlined in this Privacy Policy.